• Pre-Processing
  • The design should be rightfully yours and of a high image resolution (minimum 300ppi). We reserve the right to cancel your order if the design you had provided is found to violate intellectual property and copyright laws.
  • If custom shape option is chosen and there is no clear indication of the shape of the design, we will proceed to cut in a square/rectangle in accordance to the size given.
  • Printout colors may not be 100% accurate to your design due to printer color limitations.
  • We are not responsible for low quality printouts due to a poor quality design that you have provided.
  • If you would like us to edit your design, we charge a fixed fee of S$25.00 per design. This includes editing of text, sharpening of images, and reducing graininess.
  • Your order is not confirmed upon form submission, you have only submitted your order details. Please make payment according to the information shown after submitting your order.
  • As with most cutting machines, there is no guarantee for 100% accuracy. Please expect up to 1mm cutting tolerance, which is especially noticeable on smaller sized stickers.
• Delivery
  • Orders are scheduled for mailing within 3 days from the date of confirmed payment. If you require us to expedite your order for any reason, a surcharge of S$5.00 will apply for next weekday mailing. Please note that the receipt of your item is not guaranteed if you chose SingPost services as your delivery method.
  • We have no control over SingPost postal services, as such the estimated delivery is subjected to how fast the SingPost services are.
    • Normal Mail and SmartPac Lite can take anywhere between 3-5 working days
  • We are not responsible for any lost or damaged items caused due to the postal service provider. No refund will be provided.
  • If items sent by Normal Mail were returned to us due to incorrect address provided, we will attempt to re-post the first time. If it gets returned to us a second time (customer gave another incorrect address), additional payment of S$1.00 must be made for us to re-post to the customer.
  • If items sent by SmartPac Lite were returned to us due to incorrect address provided, re-mailing cost shall be borne by the customer.
  • For next day delivery orders, payments must be made before 9pm to ensure delivery by next day evening (after 7pm). Payments made after 9pm will be delivered on the day after the next day.
  • There will be no self-collections/meetups for all orders.
• Payments
  • Orders will not be processed until full payment has been received.
  • Payments are due within 3 days from the order details submission. After 3 days with no payment made, the order will be cancelled. Sales pricing or vouchers applied will be forfeited.
• Processing
  • Upon confirmation of payment, your order is set for processing. Any changes you wish to make to your submitted designs will prolong your processing time. This also applies to urgent delivery orders.
    • e.g. Payment received on Monday. Customer requests to change their design on Wednesday. This will reset your order processing time.
  • Once printed, requests to change your order will be denied.
• Return of Change
  • In the case whereby a customer may have transferred more than their expected total, SuchCute will arrange to send the change either by
    1. Mailing together with the stickers, or;
    2. Bank Transfer to the customer's account. Kindly note that we will not perform PayLah!/PayNow to customers.

Privacy Policy

1. As per the Personal Data Protection Act (PDPA), customers' personal information collected through our form are for the purpose of fulfilling orders. Such data will not be disclosed to third-parties.
2. Designs provided will not be re-distributed.
3. Most completed and packaged stickers will be featured on our Instagram or Carousell account. Please inform us in the 'Remarks' section of the order form if you do not want your stickers to be featured. We will not entertain requests to take down a posting thereafter.
4. Stickers which display sensitive information (e.g. full name, address, contact number) will have those parts blurred in our features.